# Resource Guide

## Member Welcome Video View
A brief, foundational introduction to the ZERO program for new members. This video explains the fundamental value and core benefits of the program.

## Best Used For
Open Enrollment, Onboarding, ZERO Refreshers

## Video Available In
English, Spanish

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# How ZERO Works

## How to USE ZERO

1. **Referral for Care**  
   You receive a referral from your doctor that recommends a service or procedure.
2. **Contact ZERO**  
   Reach out to your Personal Health Assistant (PHA) with your referral information.
   - PDF Flyer
3. **$0 Care**  
   This is an overview flyer that explains how members can access and receive eligible healthcare services for a $0 out-of-pocket cost.

## Your ZERO Benefit Covers These & More

### Examples of Services Covered
- **Surgeries:** orthopedic, women's health, surgery like gallbladder removal or hernia repair & more
- **Procedures:** colonoscopy, mammogram, ENT, cardiologists for tests like EKGs & stress tests

## Care Through ZERO Costs You $0!
An overview and examples of specific medical services and procedures that are eligible for the ZERO.
   - PDF Flyer

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# Everything ZERO Right At Your Fingertips View
Quick guide for members on the benefits of myZERO.

## Best Used For
myZERO, Digital ZERO/Quest ID Card

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# Imaging For ZERO View
A targeted imaging flyer providing service examples that fall under that category.

## Best Used For
Imaging

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# Using ZERO With Your Medical Plan View
Explains how ZERO coordinates and works alongside the member's underlying primary medical insurance plan.

## Best Used For
Open Enrollment / Benefit Guides, Onboarding

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# Using ZERO For Labs View
Details the process with scenario examples for labs.

## Best Used For
Lab Work

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# Tell Your Provider About ZERO & How It Works View
A crucial resource designed for members to share with their doctors' offices to explain the program's specific model with next steps outlined.

## Best Used For
Provider Education, Doctor's Office

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# Member Educational Emails View
A collection of the ongoing, general educational email content sent to members throughout the year.

## Best Used For
Ongoing Communication Emails

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# Member OnBoarding Emails View
Content of the initial email series sent to new members for their enrollment into the program.

## Best Used For
New Member Onboarding Email Series

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